Shipping Policy for The Pet Pantry
Welcome to The Pet Pantry, and thank you for choosing us for your pet accessory needs! We are committed to delivering high-quality products promptly and efficiently. Our shipping policy ensures a smooth and timely delivery process for all your orders.
Order Handling And Transit Time
Delivery within the UK for Express Delivery. Shipping times start from the day of shipment, not the purchase date. Delays may occur due to customs clearance, incorrect address details, unforeseen circumstances, or external factors.
| Handling time (days): | Min: 0–Max: 1 (Business Day) | Monday through Friday |
| Transit time (days): | Min: 1–Max: 3 (Business Days) | Monday through Friday |
| Total delivery time: | All destinations: 1-4 business days | Monday through Friday |
Order Cut-Off Time
Our order cut-off time is 5:00 p.m. Orders placed after this time will be processed on the next business day.
Shipping Costs
We offer express shipping as the only delivery option, and this is free for all deliveries within the UK for all orders.
Method of Delivery
We do not process orders on holidays.
Your purchases will be shipped via reputable carriers such as UPS, USPS, DHL, or FedEx.
If you place an order after the 05:00 PM cut-off time, it will be processed the following business day.
Non-Shipping Days
Please note that we do not process orders on holidays.
Confirmation of Shipment
Once your pet accessories are dispatched, we will send you a confirmation email containing a tracking ID. The tracking ID will become active within 24 hours.
Our Working Days
Thepetpantry operates from Monday through Friday.
Item Misplacement
If your pet accessories do not arrive within the specified timeframe, please contact the carrier directly. For persistent issues, reach out to us at contact@thepetpantry.uk.
Incorrect Address
If an incorrect address leads to the return of your items, you will be responsible for reshipping fees. Contact us at contact@thepetpantry.uk for assistance.
Address Change
To modify the delivery address, please contact us at contact@thepetpantry.uk or call +44 7457 412568 within 24 hours of placing your order. Address changes are not possible once the order is in transit.
Cancellations
If you wish to cancel an order after confirmation, please contact our customer service within 24 hours. Once the order is shipped, you may refer to our return policy for further assistance.
Items Damaged During Transit
If you receive damaged or broken pet accessories, please contact us immediately. Provide clear images of the damaged merchandise via email to contact@thepetpantry.uk for a free exchange or refund.
CONTACT INFORMATION:
Trade name: The Pet Pantry
Phone number: +44 7457412705
Email: contact@thepetpantry.uk
Physical address: 30 Churchill Shopping Centre, Dudley DY2 7BJ, United Kingdom